Updating blackberry connecting to device
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It's possible that your phone is also not even showing the 3G logo or any other indication of a network connection.
Updating your smartphone software is easy on Black Berry 10.
If the problem is a more complex device issue, your carrier's technical support will guide you through more in-depth troubleshooting.
Open the Desktop Software and connect your Black Berry to your computer.Black Berry 10 devices (Black Berry 10 OS version 10.3.3 and later) support NIAP Common Criteria functionality. Black Berry® and related trademarks, names and logos are the property of Black Berry Limited and are registered and/or used in the US and countries around the world.